Who we are

Our website address is: https://www.fauxticial.com

 

What information will we collect from you?

Fauxticial.com will only automatically collect person information that is relevant to your order – i.e., names, addresses, telephone number and an email address. Where relevant, we may collect IP addresses to reduce things such as payment fraud.

We may also ask for further information however this is strictly voluntary and can be removed at any time by contacting us. This information could be to personalise our service, send you marketing information / promotions or to tailor advertisements.

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Use of your information

The information automatically collected is used to dispatch and keep you informed of the progress of your orders. Our requests for additional voluntary information come via a Cookie Banner which is shown when you first visit our site.

For more information around Cookies, please see the ‘Cookies’ section.

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Sharing of personal information

We process your personal information to meet our obligations to you and for our legitimate business interests. Any data sharing will be in accordance with this privacy policy and all privacy legislation.

Information is shared with data processors to enable us to process and dispatch your order and to keep you informed about your order. We may also share your information with trusted suppliers who assist us in our data processing activities. These activities are to provide website tools such as live chat, “you may also like” product suggestions, prompt product and service reviews, manage referral and loyalty schemes and tailor advertisements based on your purchase and/ or browsing.

You have the right to object to this processing. If you wish to do so, please contact us.

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Who on our team has access?

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

Order information like what was purchased, when it was purchased and where it should be sent, and

Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfil orders, process refunds and support you on the website.

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Consent for marketing activities

We will only send you marketing communications with your express permission.

 

You have the right to stop us from contacting you for marketing purposes at any time. If you no longer wish to be contacted for marketing purposes, please click the ‘unsubscribe’ link in our marketing emails. Alternatively, please contact us at any time to have your email address removed from our database.

You can update your preferences at any time by contacting us.

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Protection of your personal information and retention

The internet can be an insecure medium and Fauxticial.com cannot absolutely guarantee the security of your personal information provided to us via our website. However, we have put in place the following security measures. Fauxticial.com is hosted behind a protected firewall which should prevent unauthorised access. Our website is also protected by a security certificate (SSL) which encrypts all data entered onto our site.

We will retain your personal information, securely, for a reasonable period or as long as the law requires.

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Notice of breech of security

If at any time we discover an unauthorised intrusion into our system, we will contact all customers in writing detailing the issue. This will be done within the period set out by current legislation.

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Accessing, updating and erasing your data

You are entitled to see and receive a copy of the personal information held about you. You may ask us to make necessary changes to ensure your information is accurate and up to date. You can ask us to either freeze our activity or remove the personal data (including that held by third parties) at any time. For further information or to make a request, please contact us.

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Changes to our privacy policy

From time to time, it may be necessary to change this policy, so we suggest that you check here periodically.

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Payments

We accept payments through Apple Pay, Google Pay, PayPal and Stripe Payment Gateway. When processing payments, some of your data will be passed to these services, including information required to process or support the payment, such as the purchase total, billing information and refund requests.

Please see the Google Pay, Apple Pay, Pay Pal and Stripe Privacy Policy for more details.

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Links & Embedded Content

This website may contain links to other websites. Please note that we are not responsible for the privacy policies of such websites and we advise you to read the privacy policies of each website you visit which collects personal data.

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Questions or complaints

We reiterate that by submitting your personal information to us either using the forms on our site or placing an order, you consent to the use of that personal information as set out in this privacy policy. If you have any questions, concerns, comments or complaints about this privacy policy and/ or our collection or use of personal information, or if you wish us to stop processing your personal information for any particular purpose or purposes, then please contact us using this form.

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Cookies

What are cookies?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, keeping track of basket items while you are browsing and generally improving your experience.

Some cookies help us improve our website, by telling us how visitors find and use it. These cookies in no way give us access to your computer or any information about you, other than what you choose to share with us (for example, by registering for an account.)

You can manage cookies via the Manage Cookies modal on our site. Alternatively, you can block cookies fully using your web browser.