Not 100% satisfied

 

We want you to love our products just as much as we do, but if you are not completely satisfied, we will gladly accept most returns by mail within 14 days of purchase for free with the below exceptions:

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• Claims must be made in writing by sending an email to fauxticial@gmail.com within 10 days of the receipt of the goods

• Returned items must be in the original, sealable condition 

• It is your responsibility to return items at your own cost

• No cancellation of goods already in transit can be accepted

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We will refund the purchased amount to the payment method used at checkout, if a gift card was used then a gift voucher of that amount will be supplied. Postage and packaging fees are non-refundable. 

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Damages

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Damaged or faulty goods must be reported within 48 hours of the delivery date.

Please contact us either by phone or email – fauxticial@gmail.com within 48 hours, where we will arrange for the item to be replaced or a full refund provided. This does not affect your statutory rights as a consumer.

Photographic evidence of the damaged goods will be required. We will try and notify you of a decision within 3 Business working days.

The liability of the Company in the case of damaged or defective goods shall be no greater than the invoiced price paid by the Customer.

 

Returns Address:

6 Joseph Court
Portsmouth
Hampshire
England
UK

PO3 6FT

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Refunds

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Orders cancelled prior to dispatch are refunded within one working day. Returns are refunded within 14 days of receipt. All returned goods will be inspected for use and / or damage before refunds are processed. We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is considered to be the result of unnecessary handling by you.

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We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. Depending on your payment provider, refunds can take between 3-14 working days to be credited to your account.